FAQs
How can I track my order?
You’ll receive a tracking link via email once your order has shipped. You can also log into your account to view your order status.
Can I change or cancel my order after placing it?
We begin processing orders immediately, but contact us as soon as possible and we’ll do our best to accommodate your request.
Do you restock sold-out items?
Some items are restocked, while others are limited edition. Join our newsletter to get notified about restocks and new releases.
I’m an influencer/content creator — can we collaborate?
We love partnering with creators who reflect our brand values. If you're interested in collaborating, please email hello@ellsworthofficial.com with your social media links—we’d love to take a look!
What if I need to make a change to my address?
Please confirm your shipping address before finalizing checkout. If you receive a confirmation email with an address that needs to be updated, please contact us as soon as possible. Unfortunately, once an order has shipped we cannot make any changes.
How can I contact customer service?
Email us at hello@ellsworthofficial.com. We respond within 24–48 hours.
Do you offer gift cards?
Yes, digital gift cards are available in various amounts and delivered via email.
I forgot to apply my discount code. Can you apply it to my order?
We are unable to apply promo codes, discounts, or gift cards to orders that have already been processed.