Shipping

Processing & Delivery Times

Orders shipped within the continental U.S. are typically processed within 3–6 business days. During high-volume periods such as sales, holidays, or new collection launches processing may take up to 5–7 business days. Once your order has shipped, you’ll receive an email confirmation with your tracking number.

Please note: Shipping carrier delivery estimates do not apply to pre-order or custom items.

Shipping Rates

All shipping rates are determined by our carriers at checkout. ELLSWORTH is not responsible for delays caused by the shipping carrier, including but not limited to weather related disruptions or other unforeseen events.

Incorrect or Damaged Items

If you’ve received the wrong item or something arrived damaged, please email us at support@ellsworthofficial.com within 30 days of delivery. Be sure to include your order number and a clear photo of the issue.

  • For issues reported within 30 days, we’ll work to provide a replacement or refund.
  • For product issues reported between 31–60 days, we may offer store credit for use at ellsworthofficial.com.
  • Unfortunately, we cannot replace or refund items with damage or wear-and-tear reported after 60 days.

Please allow 1–2 business days for a response from our customer care team. Our office hours are Monday–Friday, 9 AM–5 PM EST.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, ELLSWORTH is not liable for any lost or stolen shipments. Please confirm your shipping address carefully at checkout. We are not responsible for orders lost due to incorrect or incomplete shipping details.

  • If you spot an error in your shipping confirmation, contact us immediately—we’ll do our best to update it before your order ships.
  • Once an order has shipped, we are unable to make any address changes.
  • Packages returned to us due to incorrect addresses may incur a restocking fee, and shipping charges are non-refundable.

International Shipping

At this time, we ship only within the United States. However, you can still shop ELLSWORTH in select retailers worldwide—visit our Store Locator to find us near you.